Shopify Customer Success Guru - Work From Home anywhere in Ontario, British Columbia, or Ireland

Our Guru team is the only point of contact for our merchants. That means they answer any questions our merchants have via phones, chats, and emails.

There are times where a Guru doesn’t know the answer. However, our Guru’s are the type of people who are always up for a challenge and won’t stop until a solution is found.

If you think you’re tough enough - and sweet enough - to deliver excellent support to our merchants, apply now.

Apply here for Ontario

Apply here for British Columbia

Apply here for Ireland

A little bit about working support

We love our merchants and are always looking for ways to make things better. As a part of the Support Team, your feedback on the product and our merchants is incredibly valuable. The best part about working at Shopify? The freedom to be you. We value authenticity, openness, and diversity in everything we do. You’ll also get to learn and grow with the best in the business. We want you to do the best work of your career, and we’ll give you everything you need to make it happen.

Take a look at this video and learn more about joining the support team!

Life at Shopify

Your personal growth is important to us, and we’ll give you everything you need to make it happen: learning budgets, mentorship opportunities, one-on-one coaching, skill development workshops, you name it. We encourage you to experiment, take risks, and pursue the things you care about. And if you make a mistake? That's ok – learn from it, and share your experience with the team. We hope you’ll love it here, but we also know that it’s not all about work. We’ll help you maintain a healthy balance with a gym allowance, parental leave, and childcare benefits to give you more time for the things you care about most. We’re growing quickly, so there are plenty of opportunities to learn and grow. You’ll have the creative freedom to make a real difference in the world of commerce, and the chance to work with some of the best in the business. Check out the what life is like at Shopify and get better picture through our instagram feed!